Privacy Policy

DreTech Technical Support, located at Belsebaan 9, 5131 PH Alphen, is responsible for the processing of personal data as described in this privacy policy.

Contact Information:
www.dretech.eu
Belsebaan 9
5131 PH Alphen
+31 6 23575342
Erik Boer is the Data Protection Officer at DreTech Technical Support. He can be reached at info@dretech.eu.

Personal data we process
DreTech Technical Support processes your personal data because you use our services and/or because you provide this information to us. Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Telephone number
  • Email address
  • IP address
  • Internet browser and device type
  • Bank account number

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are under the age of 16, unless they have parental or guardian consent. However, we cannot verify if a visitor is over 16. We encourage parents to be involved in their children’s online activities to prevent the collection of data about children without parental consent. If you believe we have collected personal information about a minor without such consent, please contact us at info@dretech.eu, and we will delete this information.

For what purpose and on what basis we process personal data
DreTech Technical Support processes your personal data for the following purposes:

  • To process your payment
  • To contact you by phone or email if necessary to provide our services
  • To inform you about changes to our services and products
  • To offer you the opportunity to create an account
  • To deliver goods and services to you
  • DreTech Technical Support also processes personal data if we are legally obligated to do so, such as data required for our tax return.

Automated decision-making
DreTech Technical Support does not make decisions based on automated processing that could have significant consequences for individuals. This refers to decisions made by computer programs or systems without human involvement (such as an employee of DreTech Technical Support).

How long we keep personal data
DreTech Technical Support does not keep your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following categories of personal data:

  • Personal data > Retention period > 36 months
  • Address > Retention period > 36 months
  • Contact details (such as email and phone number) > Retention period > 36 months

Personal data is retained as long as the companies for which individuals work remain clients of DreTech.

Sharing personal data with third parties
DreTech Technical Support does not sell your data to third parties and only provides this information if necessary for the execution of our agreement with you or to comply with a legal obligation. We have a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. DreTech Technical Support remains responsible for these processes.

Cookies or similar techniques we use
DreTech Technical Support uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone during your first visit to this website. DreTech Technical Support uses cookies with purely technical functionality. These ensure that the website works properly and that your preferences are remembered. These cookies are also used to make the website function optimally. In addition, we place cookies that track your browsing behavior so we can offer customized content and advertisements.
On your first visit to our website, we already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete all information previously stored via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Access, modify, or delete your data
You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by DreTech Technical Support, and you have the right to data portability. This means you can submit a request to us to send the personal data we have about you to you or another organization of your choice.
You can send a request for access, correction, deletion, data transfer of your personal data, or request to withdraw your consent or object to the processing of your personal data to info@dretech.eu. To ensure the request for access has been made by you, we ask you to include a copy of your identity document with the request. Please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and citizen service number (BSN) to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
DreTech Technical Support would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
DreTech Technical Support takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@dretech.eu.